Privacy policy
1. Who we are
Rajam Property Management Services Pvt. Ltd. is a trusted property management company serving property owners across Chennai and Bengaluru. We provide comprehensive property management solutions, including:
- Property Management
- Rental Management
- Tenant Screening
- Property Maintenance & Renovation
- Buying & Selling Assistance
- Investment Advisory
This Privacy Policy applies to our website, digital platforms, and all services provided by Rajam Property.
2. Information we collect
We collect information that you voluntarily provide as well as certain information collected automatically when you interact with our website.
Information you provide
Depending on the services you use, we may collect:
- Full name and contact information (email address, phone number, postal address)
- Government-issued identification details (such as Aadhaar, PAN, or Passport, where legally required)
- Property ownership documents and property-related information
- Rental agreements, maintenance requests, and service history
- Bank account details and payment information (where applicable)
- Communications exchanged with our team, including emails, calls, and support requests
- Information submitted through enquiry forms, surveys, or feedback forms
Information collected automatically
When you browse our website, we may automatically collect:
- IP address
- Browser and device information
- Operating system
- Pages visited and browsing activity
- Referral source and session duration
- Approximate geographic location based on IP address
- Cookie and tracking information
3. How we use your information
We use your personal information only for legitimate business purposes, including:
- Delivering and managing our property management services
- Verifying property ownership and tenant information
- Processing rental agreements and documentation
- Managing maintenance requests and inspections
- Processing payments and maintaining financial records
- Responding to enquiries and customer support requests
- Sending important service updates and notifications
- Improving our website, services, and customer experience
- Conducting website analytics and performance monitoring
- Preventing fraud and ensuring transaction security
- Complying with applicable legal and regulatory requirements
Where legally required, we will obtain your consent before sending promotional or marketing communications.
4. How we share your information
We respect your privacy and do not sell, rent, or trade your personal information.
Your information may be shared only in the following circumstances:
Trusted service providers
We may share information with carefully selected third-party partners who assist us with:
- Payment processing
- Cloud hosting
- IT support
- Background verification
- Legal and accounting services
- Maintenance coordination
These service providers are contractually required to protect your information and use it only for the services they provide to us.
Property owners and tenants
Where necessary for property management activities, limited information may be shared between property owners and tenants for legitimate operational purposes such as maintenance coordination or tenancy management.
Legal requirements
We may disclose information when required by applicable law, court order, regulatory authority, or to protect our legal rights and the safety of our customers.
Business transfers
If Rajam Property undergoes a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction while remaining protected under this Privacy Policy.
5. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.
Typical retention periods include:
- Client and tenant records – up to 7 years
- Enquiry and contact form submissions – up to 2 years
- Website analytics data – up to 24 months
- Marketing consent records – until consent is withdrawn
Once information is no longer required, it is securely deleted or anonymised.
6. Cookies & tracking technologies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.
We use:
- Essential Cookies – Required for website functionality
- Analytics Cookies – To understand visitor behaviour and improve performance
- Functional Cookies – To remember your preferences
- Marketing Cookies – To measure advertising effectiveness and personalise marketing campaigns
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
7. Your privacy rights
Subject to applicable Indian laws, including the Digital Personal Data Protection Act, 2023, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal data where applicable
- Withdraw consent for data processing where consent is the legal basis
- Raise a grievance regarding the processing of your personal information
- Nominate an authorised person to exercise your rights where permitted by law
To exercise these rights, please contact us using the details provided below. Identity verification may be required before processing your request.
8. Data security
We implement appropriate technical and organisational measures to safeguard your personal information, including:
- SSL/TLS encryption
- Secure hosting infrastructure
- Role-based access controls
- Password-protected internal systems
- Regular security monitoring
- Employee confidentiality and data protection training
Although we take reasonable steps to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
9. Third-party websites
Our website may contain links to third-party websites, property portals, or social media platforms. These websites operate independently and maintain their own privacy policies.
Rajam Property is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before sharing personal information.
10. Children's privacy
Our services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children.
If you believe that a child has provided personal information through our website, please contact us immediately so that appropriate action can be taken.
11. Changes to this privacy policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations, or business practices.
Whenever significant updates are made, we will:
- Update the Last Updated date on this page
- Publish the revised Privacy Policy on our website
- Notify users where required under applicable law
Your continued use of our website and services following any updates constitutes acceptance of the revised Privacy Policy.
Contact us
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.
Rajam Property Management Services Pvt. Ltd.
Website: https://rajamproperty.com/
Email: enquiry@rajamproperty.com
Service Locations: Chennai & Bengaluru, India
Office Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)
We aim to respond to all privacy-related enquiries as promptly as possible.